HELP & FAQS
What is ITA?
ITA the "first ever Black-owned outdoor furniture brand" (Forbes). Our mission is to empower the BIPOC community to rest and reset while reclaiming the outdoors as a sanctuary. We create tools for the next generation of leisure seekers.
Where does the name ITA come from?
“Ita” means outside in Yoruba.
Orders & Shipping
Where does ITA ship?
We ship anywhere in the United States, and internationally to Canada and Europe. We're looking to ship globally and will keep you posted.
How much is shipping?All orders are sent via Fedex. For all orders, standard shipping is applied.
Does ITA ship internationally?We want everyone to be able to enjoy ITA where ever they are! We do ship internationally to EU and Canada and are currently working on more competitive pricing.
All in-stock orders are processed within 36 business hours, and should take 5-7 business days to arrive, depending on where you’re located. You should receive a tracking number once we have processed your order, so you’ll know exactly when you’ll receive your package! Watch your inbox for updates on pre-orders.
When will my order ship?
Once you’ve placed an order with us, we’ll send you your tracking info via email. Note that this can take up to five business days. If you can’t find your tracking number within a few days of your order, or if you didn’t receive an email from us, reach out to us at email@example.com and we’ll help you locate it.
Where is my order?
Our Leisure Chairs and Tables are handwoven and responsibly produced in Mexico City. This means they are made with extreme care and love!
Pre Orders Items
Pre-order items are clearly marked "PRE ORDER" in each description as well as on product pages with a status indicator and Pre-order button.
You'll receive status updates as your pre-order items are ready to ship.
Sign up for our mailing list through our website, and keep your eyes peeled for a restock or pre-order for our next batch.
The item I want is out of stock! Help!
Aren’t you sweet, wanting to gift someone ITA! Yes, we do!
Do you sell gift cards?
What is your return policy?We handle returns, replacements, and significantly damaged items on a case-by-case basis. If you need help with a recent purchase, please email us at firstname.lastname@example.org.
How do I change or cancel my order?Please get in touch as soon as you know you want to edit your order. Email us at email@example.com and we will see what we can do.
What is different about ITA's products?ITA's products embolden the gamut of outdoor enthusiasts to make every trip outdoors feel like #TimeWellSpent. We spent the last year imagining a new type of outdoor goods brand - one that is created with diversity at its core and sees a culturally rich future in the outdoors, where inclusion is the foundation - not an afterthought. We encourage our community to take up outside space boldly, intentionally, and often.
I am a retailer. Can I sell ITA in my store(s)?Select retail partners will be considered for ITA. Feel free to send us a note at firstname.lastname@example.org with your business name in the subject and a link to your website.
I’m an artist and would love to collaborate with ITA. How can I reach out?Please e-mail us at email@example.com :)
Can I be featured in “Field Notes”?We're always open to meeting new people and having conversations - email us at firstname.lastname@example.org with a few words why you think you'd be a great fit and we'll take it from there!
What is ITA doing to give back to the community?
Great question! First and foremost, we're creating a Community Index featuring BIPOC-led outdoor organizations that speak to the greater mission of diversity and inclusion.
Furthermore, as we expand our product line, we'll be creating a giveback program that will look to support greater outdoor access for youth.
Why is it that BIPOC are underrepresented outdoors?
This question is a highly layered and multifaceted one. Firstly, it comes through institutionalized legislation. This segregated people of color away from public lands, and deliberately banned them from accessing these spaces -- resulting in feelings of intimidation and exclusion. Only with the 1964 Civil Rights Act were these communities granted permission to enter beaches and parks.
This history manifests itself in present media and marketing as well, as the majority of brands target a singular consumer. However, as we all know nature lovers come in all shapes and sizes, and the institution is no longer a monolith.